Privacy Policy for Pokie Mate

Effective Date: 1 June 2026

Welcome to Pokie Mate. Your privacy is important to us, and we are committed to protecting your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: Name, date of birth, email address, phone number, and residential address.
Account Information: Username, password, transaction history, and account preferences.
Payment Information: Credit/debit card details or other payment method information necessary to process deposits and withdrawals.
Technical Data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
Communication Data: Correspondence and communications with our support team.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our website and services.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
Process transactions and payments.
Improve our services and develop new features.
Communicate with you regarding your account, promotions, updates, and support.
Prevent fraud and ensure the security of our services.

3. Disclosure of Your Information

We may disclose your personal information to:

Service providers and partners who assist us in operating our business, including payment processors, identity verification services, and marketing providers.
Regulatory authorities, law enforcement, or other government agencies as required by law.
Other third parties with your consent or as necessary to protect our rights.

4. International Transfers

Your information may be transferred to and stored on servers located outside Australia. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable laws.

5. Security of Your Information

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information, please visit our Cookie Policy.

7. Your Rights

You have the right to:

Access and obtain a copy of your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal obligations.
Withdraw consent to the processing of your personal information where applicable.
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

8. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Mail: Privacy Officer, Pokie Mate, 123 Casino Street, Sydney, NSW 2000, Australia

For more information about privacy rights in Australia, you can visit the Office of the Australian Information Commissioner (OAIC) website at https://www.oaic.gov.au.