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Responsible Gambling at Pokie Mate Casino

At Pokie Mate Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

This page was last reviewed and updated in June 2026.

Our Commitment to Responsible Gambling

Pokie Mate Casino operates under a strict responsible gambling framework in compliance with Australian consumer protection standards and the guidelines set by the Gambling Help Online service. We actively promote responsible play and provide tools to help our players manage their gambling activity at all times.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money on gambling than you can afford to lose
  • Borrow money or sell possessions to fund gambling
  • Feel anxious, irritable, or restless when not gambling
  • Chase losses by continuing to gamble after losing
  • Neglect work, family, or personal responsibilities due to gambling
  • Lie to friends or family about how much time or money you spend gambling
  • Use gambling as a way to cope with stress, depression, or other emotional issues

If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.

Responsible Gambling Tools at Pokie Mate

We provide a range of tools to help you manage your gambling activity. These tools are available directly through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory cooling-off period of up to 7 days.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps prevent chasing losses and keeps your spending within a budget you are comfortable with.

Session Time Limits

You can set a limit on how long you play in a single session. Once your session time is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These pop-up notifications help you stay aware of your activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to access your account or place any bets.

Self-Exclusion

If you believe your gambling is becoming a serious problem, you can request a self-exclusion from Pokie Mate Casino. Self-exclusion can be set for a minimum period of 6 months and up to 5 years, or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us.

To request self-exclusion, please contact our support team directly:

We also recommend registering with the national self-exclusion register Gamban and BetStop — Australia's National Self-Exclusion Register — to block access to all licensed Australian online wagering services simultaneously.

BetStop — National Self-Exclusion Register

BetStop is the Australian Government's free national self-exclusion register, regulated by the Australian Communications and Media Authority (ACMA). By registering with BetStop, you can exclude yourself from all licensed Australian online gambling services in one step. Registration is free and can be completed online at www.betStop.gov.au or by calling 1800 238 786.

Protecting Minors

Pokie Mate Casino strictly prohibits gambling by anyone under the age of 18. We conduct age verification checks on all accounts during the registration and withdrawal process. If we have reason to believe that a player is under 18, we will immediately suspend the account pending verification.

We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Recommended tools include:

Gambling Is Not a Way to Make Money

All casino games at Pokie Mate are based on chance. The house always has a mathematical edge, which means that over time, the casino will always have an advantage. Please never gamble with money you cannot afford to lose, and never view gambling as a reliable source of income or a solution to financial difficulties.

Support and Help Services in Australia

If you or someone you know needs help with a gambling problem, free and confidential support is available 24 hours a day, 7 days a week through the following services:

Contact Pokie Mate Responsible Gambling Team

If you would like to activate any of the responsible gambling tools listed on this page, or if you have any concerns about your gambling behaviour, please do not hesitate to contact our dedicated Responsible Gambling team:

We take all responsible gambling requests seriously and will respond promptly. Your wellbeing is our priority.

Pokie Mate Casino supports responsible gambling. Gambling can be addictive — please play responsibly. If you need help, call the Gambling Help Hotline on 1800 858 858 or visit www.gamblinghelponline.org.au. Players must be 18 years of age or older to gamble.

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